RMweb Gold chris p bacon Posted July 29, 2018 RMweb Gold Share Posted July 29, 2018 Totally irrelevant. Good customer service doesn't care if its a toy train, a car or a tank. Some of us don't know if the email has gone to the wrong person as some appear to have done and it will turn up tomorrow or if we have to wait until Wednesday. If it was coming by Royal Mail I wouldn't be concerned about being out when it arrives because its only about a mile to the sorting office but the nearest APC depots appear to be Manchester or Bolton, definitely not convenient to get to. I'm somewhat reminded of this thread. http://www.rmweb.co.uk/community/index.php?/topic/133622-instant-gratification-where-can-i-buy-it/ 1 Link to post Share on other sites More sharing options...
Midland compound 1000 Posted July 29, 2018 Share Posted July 29, 2018 I haven't received an email either. Link to post Share on other sites More sharing options...
RMweb Gold tetsudofan Posted July 29, 2018 RMweb Gold Share Posted July 29, 2018 Just in passing, back on May 22, 2010 (yes 2010) I ordered some SNCF Express Nord coach packs being produced by LS Models..... and took delivery of them two months ago, only a wait of just over eight years. Similarly I ordered a Swiss RhB Railcar to be produced by a small German outfit called Kiss many years ago but eventually produced by ESU. When finally released got a call from the dealer asking if I would like two (luckily two different running numbers and more prototypical as they normally run in pairs) as the guy who had ordered the other one had passed away! Puts things in perspective I think.... Keith Link to post Share on other sites More sharing options...
Martin S-C Posted July 29, 2018 Share Posted July 29, 2018 As I said before - a shambles. You need to calm down and see this from Stuart's perspective. Getting 500-1000 units packed and shipped in 3 days is hardly shambolic. The guy's working his behind off, show a little respect. Link to post Share on other sites More sharing options...
Martin S-C Posted July 29, 2018 Share Posted July 29, 2018 (edited) Totally irrelevant. Good customer service doesn't care if its a toy train, a car or a tank. Some of us don't know if the email has gone to the wrong person as some appear to have done and it will turn up tomorrow or if we have to wait until Wednesday. If it was coming by Royal Mail I wouldn't be concerned about being out when it arrives because its only about a mile to the sorting office but the nearest APC depots appear to be Manchester or Bolton, definitely not convenient to get to. ... Edited July 29, 2018 by Martin S-C Link to post Share on other sites More sharing options...
Monkey28 Posted July 30, 2018 Share Posted July 30, 2018 Is there any news on the availability of the single for general sale? Would it be possible to reserve one in case they became available? Thanks Oliver Link to post Share on other sites More sharing options...
RMweb Gold JCL Posted July 30, 2018 RMweb Gold Share Posted July 30, 2018 If it was coming by Royal Mail I wouldn't be concerned about being out when it arrives because its only about a mile to the sorting office but the nearest APC depots appear to be Manchester or Bolton, definitely not convenient to get to. Isn’t that a risk you take when you order online? Often I’ve no idea who is delivering packages to me. Or am I missing something? Link to post Share on other sites More sharing options...
robmcg Posted July 30, 2018 Share Posted July 30, 2018 Is there any news on the availability of the single for general sale? Would it be possible to reserve one in case they became available? Thanks Oliver I received this reply via queries@locomotion.com >>Thank you for your correspondence today. We will make contact with you very soon. We are open Monday to Friday 10am to 4pm. If your email relates to the Stirling Single you have on order, then the model is on its way and is due in the coming weeks to pay the balance please use the links from the homepage, if not we will be in touch soon regarding payment. Please Note, If you haven’t pre-ordered your Stirling Single model – we expect to have a limited number of models available for sale, once we have fulfilled all existing orders. We will send out a newsletter with details of availability and how to order in due course. Kind regards – the Locomotion models team<< Hope this helps. 1 Link to post Share on other sites More sharing options...
37081LochLong Posted July 30, 2018 Share Posted July 30, 2018 I just checked the APC tracking and apparently I am delivery 32, 33 and 34 this morning so it looks like I'm definitely getting 3 delivered! Link to post Share on other sites More sharing options...
damo2929 Posted July 30, 2018 Share Posted July 30, 2018 Calm down. Fulfillment of mass orders always takes time and Locomotion have arranged a quicker solution than previous projects. Just let them get on with it for a few days. I can't calm down the have posted mine to the wrong address, it's attention to detail on the orders I never asked it to go where they posted them. why have billing address and delivery if you just use billing address from 2015 even when one was provided updated in june? it's not quicker they messed up big time. Link to post Share on other sites More sharing options...
RMweb Gold tetsudofan Posted July 30, 2018 RMweb Gold Share Posted July 30, 2018 Shucks, I'm only getting one parcel..... No.40 to be delivered between 10:24am and 12:24pm. Keith Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted July 30, 2018 RMweb Gold Share Posted July 30, 2018 Yes...for the benefit of those of us of a nervous disposition,I too received a tracing email from APC just. Mind you,I had if you like a moment's heart stop just after 7:00 am when I unlocked the front porch door to see what appeared to be a delivery "sorry you were out card ". Not so.....and I promise I am not making this up....It is a message from Jehova's Witnesses which reads......"You Are Invited 2018 Be Courageous " On the reverse side is the headline ... " The Story of Jonah.....A lesson in courage and mercy " Maybe a message in that for this thread ? Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted July 30, 2018 RMweb Gold Share Posted July 30, 2018 I can't calm down the have posted mine to the wrong address, it's attention to detail on the orders I never asked it to go where they posted them. why have billing address and delivery if you just use billing address from 2015 even when one was provided updated in june? it's not quicker they messed up big time. Contact APC and ask for re-routing. Link to post Share on other sites More sharing options...
RMweb Premium Baldyoldgit Posted July 30, 2018 RMweb Premium Share Posted July 30, 2018 Mine arrived this morning. You should get an email with a tracking number, and another one to say it has been delivered. My parcel had the wrong name on it, although the address and email were correct. Link to post Share on other sites More sharing options...
jdwn68 Posted July 30, 2018 Share Posted July 30, 2018 I got 2 emails last week and 2 parcels arrived this morning from APC. I signed for my own one and refused the delivery of the one with a different name. Hopefully it will be redirected to the correct recipient ASAP on its return to sender.First impressions of the loco are really excellent - now to get it DCC fitted and running Link to post Share on other sites More sharing options...
Martin_R Posted July 30, 2018 Share Posted July 30, 2018 No 1 just arrived - WOW! I have just given it a visual once over and all is well, just need to untangle those very delicate front chains. Testing will be later as my other half knows the even the box is different from the ‘norm’ and may not appreciate it chuffing away on the test track during her coffee morning......... Link to post Share on other sites More sharing options...
Heritage Tim Posted July 30, 2018 Share Posted July 30, 2018 I got 2 emails last week and 2 parcels arrived this morning from APC. I signed for my own one and refused the delivery of the one with a different name. Hopefully it will be redirected to the correct recipient ASAP on its return to sender. First impressions of the loco are really excellent - now to get it DCC fitted and running So had you only ordered the one Stirling? If so that is rather concerning.. Link to post Share on other sites More sharing options...
cctransuk Posted July 30, 2018 Share Posted July 30, 2018 (edited) So had you only ordered the one Stirling? If so that is rather concerning.. I think that it is now fair to say that it would appear that APC are the weak link in the chain. Transposed names / addresses tends to indicate slap-dash work - perhaps induced by the pressure being applied to get these moels out, in order to bring to an end the "Where's mine"? postings here. More haste - less speed !! Regards, John Isherwood. Edited July 30, 2018 by cctransuk 1 Link to post Share on other sites More sharing options...
Heritage Tim Posted July 30, 2018 Share Posted July 30, 2018 I think that it is now fair to say that it would appear that APC are the weak link in the chain. Transposed names / addresses tends to indicate slap-dash work - perhaps induced by the pressure being applied to get these moels out, in order to bring to an end the "Where's mine"? postings here. More haste - less speed !! Regards, John Isherwood. It would seem that is the case. Just to clarify my previous postings, I haven't been demanding "I want mine NOW", I've been trying to work out the chain of what's happening. Feeling rather sick right now- any information by recipients of the single today as to correct/wrong quantity/address would be very much appreciated. Link to post Share on other sites More sharing options...
JSpencer Posted July 30, 2018 Share Posted July 30, 2018 Is there any news on the availability of the single for general sale? Would it be possible to reserve one in case they became available? Thanks Oliver Hang on please, they have to get all the international orders posted first. That will take 2 weeks starting tomorrow they said. Link to post Share on other sites More sharing options...
cctransuk Posted July 30, 2018 Share Posted July 30, 2018 It would seem that is the case. Just to clarify my previous postings, I haven't been demanding "I want mine NOW", I've been trying to work out the chain of what's happening. Feeling rather sick right now- any information by recipients of the single today as to correct/wrong quantity/address would be very much appreciated. As a sufferer from anxiety attacks myself, I would advise that you take deep breaths and remind yourself that the onus is on the supplier - NRM - to make sure that you get the model that you've paid for. It has been stated that they have a surplus supply, over and above those pre-ordered, so you WILL get a Single even if your intended one has gone astray. A few days here or there is not a disaster, is it? It would be as well for everybody's mental health if all of this angst could be got into perspective, and a little reasoned thinking injected. Regards, John Isherwood. 1 Link to post Share on other sites More sharing options...
damo2929 Posted July 30, 2018 Share Posted July 30, 2018 Contact APC and ask for re-routing. I have asked APC to hold because they can't rereoute as am not customer. they said they will try but it's out on the van already but would contact driver to see if he's deleivered yet if not to hold and return then to depot. nobody is in a locomotion that normally deals with it but the lass on the in museum shop is doing her best to help after I said this is £600 worth going adrift with the APC. so hopefully they will be rerouted. am hoping enough has been done to prevent the falling into unknown hands. Link to post Share on other sites More sharing options...
10000 Posted July 30, 2018 Share Posted July 30, 2018 I think that it is now fair to say that it would appear that APC are the weak link in the chain. Transposed names / addresses tends to indicate slap-dash work - perhaps induced by the pressure being applied to get these moels out, in order to bring to an end the "Where's mine"? postings here. More haste - less speed !! Regards, John Isherwood. Wow! A light bulb moment. Perhaps now people will stop casting me as the villain in this because I speak my mind and NO Stuart is not the villain either he has been badly let down by APC Any way in absence of an email I'm now on my way out. Link to post Share on other sites More sharing options...
damo2929 Posted July 30, 2018 Share Posted July 30, 2018 (edited) for me less speed more haste check and check again as we been waiting 3 years whats a few days in getting them to the right places. after all I would rather have correct 1st time than all the hassle of what am currently doing. Edited July 30, 2018 by damo2929 Link to post Share on other sites More sharing options...
RMweb Gold chris p bacon Posted July 30, 2018 RMweb Gold Share Posted July 30, 2018 I have 4 emails with 4 different references, 2 look to be mine as I ordered 2 Singles. When I tracked through the APC site it says 4pm at the latest as Locomotion has sent by 'next day' but it doesn't actually give any further info which the site usually does. I've contacted them and they say that 4 are on the van for me, I explained that I'm only awaiting 2 parcels so they have told me to refuse the others and they will be returned pronto to the senders. I am out so have left instructions that if 4 are delivered, then only the 2 with my name on are to be signed for. Link to post Share on other sites More sharing options...
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