Michael Hodgson Posted October 23, 2022 Share Posted October 23, 2022 2 minutes ago, 37114 said: As @F-UnitMad said that tail lift was too small. Obviously the bigger tail lift, the more weight but it is not worth compromising. For various reasons I can't and don't want to go into, I spend a lot of time with my team making sure we get the right tail lifts for the job including fitting side gates/plates to minimise pallets falling off but also the much more serious issue of someone falling off the taillif. Not just the staff. Depending if you're unloading somewhere like a shop where there could be members of the public nearby, obviously there is also a third party injury risk if pallets fall off and clobber a passer-by. 4 Link to post Share on other sites More sharing options...
37114 Posted October 23, 2022 Share Posted October 23, 2022 6 minutes ago, Michael Hodgson said: Not just the staff. Depending if you're unloading somewhere like a shop where there could be members of the public nearby, obviously there is also a third party injury risk if pallets fall off and clobber a passer-by. Indeed. We are experementing with a light that shines down on the ground to create an exclusion area around the tail lift when delivering. 4 1 2 Link to post Share on other sites More sharing options...
RMweb Gold Jonboy Posted October 23, 2022 RMweb Gold Share Posted October 23, 2022 Having experience of these type of issues over the last 18 years with a more fragile product I would put money on only the bottom two layers (as hit the deck) being affected and the rest emerging ok. part of the issue there is a fold under tail lift specced for occasional use and a square plastic pallet sized for container shipping. They have different dimensions to a uk standard or euro pallet, and are more awkward on a pump truck. They also have a high centre of gravity as stacked to the maximum container height. 1 1 Link to post Share on other sites More sharing options...
Popular Post rapidoandy Posted October 23, 2022 Author Popular Post Share Posted October 23, 2022 Well that’s a lot more comments than I was expecting… Whilst I won’t go into too much details I will tell people: The delivery company knew it was a tail lift operation. The weight, height and size of the pallet were all known factors. We have a ‘hands off’ policy - the shipping company is responsible for getting the pallet - safely - onto the floor in the warehouse where we accept it. The CCTV has no sound so you can’t hear what people are saying likewise it also seems to compress depths. All in all we (Rapido) I feel have handled it right from the moment things went south. Hopefully this week we will know what the actual damage and the actions we need to take are. andy 9 2 1 3 2 1 22 Link to post Share on other sites More sharing options...
Jon Harbour Posted October 23, 2022 Share Posted October 23, 2022 One of the things I admire about Rapido is their openness and honesty. Yes, this accident is unfortunate, but being open about what has happened is by far the best way to approach the situation. As others have said, the most important thing is that nobody was hurt. Warehouses are inherently dangerous places and the biggest single danger is falls from heights. Hopefully at least some of the stock is saleable without any further action and the majority of the rest only needs new external packaging. Time consuming and expensive, but it could have been a lot worse. Far better to 'fess' up and address it, than try to pretend nothing happened. 2 2 Link to post Share on other sites More sharing options...
Wickham Green too Posted October 24, 2022 Share Posted October 24, 2022 9 hours ago, Jon Harbour said: ... Hopefully at least some of the stock is saleable without any further action and the majority of the rest only needs new external packaging. ... Hopefully the majority of the stock is saleable - and most of the end users are perfectly happy to accept bruised packaging once they know the contents have been checked over and found to be OK. 😊 2 2 Link to post Share on other sites More sharing options...
RMweb Gold NHY 581 Posted October 25, 2022 RMweb Gold Share Posted October 25, 2022 On 23/10/2022 at 20:53, rapidoandy said: Well that’s a lot more comments than I was expecting… Whilst I won’t go into too much details I will tell people: The delivery company knew it was a tail lift operation. The weight, height and size of the pallet were all known factors. We have a ‘hands off’ policy - the shipping company is responsible for getting the pallet - safely - onto the floor in the warehouse where we accept it. The CCTV has no sound so you can’t hear what people are saying likewise it also seems to compress depths. All in all we (Rapido) I feel have handled it right from the moment things went south. Hopefully this week we will know what the actual damage and the actions we need to take are. andy Good summary, Andy. Outside of these facts any further speculation is pretty pointless. Rob. 4 Link to post Share on other sites More sharing options...
RMweb Gold kingmender Posted October 25, 2022 RMweb Gold Share Posted October 25, 2022 @rapidoandy Thank you for being frank and honest. Mishaps happen, but this is where real customer service begins. You have taken the initiative to be upfront and share what has happened. You are clear about the next steps you are taking to assess the impact (no pun intended) of the situation. I share your optimism that your packaging designers are awesome and that this true drop test has proven their worth. And when you know more you will communicate again. 10/10 for this level of customer care and finding humour in adversity. While I'm not awaiting one of these (an original one is in service on my layout) other wagons and a 15xx are on order. I have faith that they will all arrive safely down under, despite the best efforts of Royal Mail and Australia post to prove otherwise. Keep bringing us more tempting treats - bring on Warley. Rodger 1 Link to post Share on other sites More sharing options...
RMweb Premium PeterStiles Posted October 25, 2022 RMweb Premium Share Posted October 25, 2022 On 23/10/2022 at 20:53, rapidoandy said: The CCTV has no sound so you can’t hear what people are saying However, we can imagine... Were the words all short? Around the four-letter length? 1 5 Link to post Share on other sites More sharing options...
Wickham Green too Posted October 25, 2022 Share Posted October 25, 2022 I can think of a few longer words that might've been uttered ........... 🤭 2 Link to post Share on other sites More sharing options...
Steamport Southport Posted October 25, 2022 Share Posted October 25, 2022 So that is what happened to Paul Chuckle..... Jason 1 Link to post Share on other sites More sharing options...
JSpencer Posted October 26, 2022 Share Posted October 26, 2022 Well done for being honest and trying to address the problem. Definitely the best approach. 1 Link to post Share on other sites More sharing options...
Popular Post rapidoandy Posted October 27, 2022 Author Popular Post Share Posted October 27, 2022 Good news! We have finished examining each and every dyno car on the pallet that was dropped. This has seen a physical exam, a lighting function test, a check of packaging and then repackaging. We are pleased to say our packaging did exactly what it’s designed to do and took the brunt of the force. Whilst we need a number of new boxes etc the models themselves have all survived with no issues directly attributable to the drop. This good news means we have enough perfect models to start processing and shipping our Retailer and Direct orders whilst getting some new packaging sent for those with damaged boxes. Happy Thursday! Andy 28 4 11 Link to post Share on other sites More sharing options...
Jon Harbour Posted October 27, 2022 Share Posted October 27, 2022 Great news indeed! Link to post Share on other sites More sharing options...
Golden Eagle Posted October 27, 2022 Share Posted October 27, 2022 Fantastic news! Might get my early Xmas present to myself before Xmas after all! 😀 Link to post Share on other sites More sharing options...
RMweb Premium E100 Posted October 27, 2022 RMweb Premium Share Posted October 27, 2022 Well done Andy & team. That's a lot of work but glad it's paid off and not as bad as first feared. Link to post Share on other sites More sharing options...
RMweb Premium PeterStiles Posted October 27, 2022 RMweb Premium Share Posted October 27, 2022 Hey look, if you want to sell some in the battered-box instead of getting a new box, i'm sure many would want one just as a souvenir of this monumentous event... provided you knocked a fiver off the price.. 1 1 2 Link to post Share on other sites More sharing options...
Popular Post rapidoandy Posted October 27, 2022 Author Popular Post Share Posted October 27, 2022 And for those who would like to take a look: 4 8 21 Link to post Share on other sites More sharing options...
RMweb Premium PeterStiles Posted October 27, 2022 RMweb Premium Share Posted October 27, 2022 "Running as Thunderbolt, because we can." libnol (*) (*) laughing inside but not out loud (**) (**) because that would be cruel 3 6 Link to post Share on other sites More sharing options...
No Decorum Posted October 27, 2022 Share Posted October 27, 2022 13 minutes ago, rapidoandy said: And for those who would like to take a look: Wonderful spoof! Even the square of carpet! 😆 I’m not in the queue for one of these but I have a Beatrice on order. Beautiful picture of her right at the start with the name not leached out by lighting angle. 1 Link to post Share on other sites More sharing options...
RMweb Gold The Stationmaster Posted October 27, 2022 RMweb Gold Share Posted October 27, 2022 (edited) 1 hour ago, rapidoandy said: And for those who would like to take a look: Brings a whole new meaning to the description 'mint in box'. Do we now need to say 'mint in mint box'? Or would that lead to confusion🤪 Edited October 27, 2022 by The Stationmaster 4 1 5 Link to post Share on other sites More sharing options...
RMweb Gold SHMD Posted October 27, 2022 RMweb Gold Share Posted October 27, 2022 2 hours ago, PeterStiles said: Hey look, if you want to sell some in the battered-box instead of getting a new box, i'm sure many would want one just as a souvenir of this monumentous event... provided you knocked a fiver off the price.. That's not a bad idea. There are enough who don't keep the box anyway, and if the requested/affect box comes with a certificate disclaiming the packaging and providing authenticity of both being extra checked and proving that it's provenance- then everyone's a winner! (Only down side is I would think that extra packaging would be needed to take it the "last mile"!) Kev. (Great vid but at the end I think the door step is slightly bent upwards - but who's to say when that happened!) 2 Link to post Share on other sites More sharing options...
stewartingram Posted October 27, 2022 Share Posted October 27, 2022 Perhaps the box (or certificate) could be a 'signed copy' as a keepsake! 1 Link to post Share on other sites More sharing options...
RMweb Gold Harlequin Posted October 27, 2022 RMweb Gold Share Posted October 27, 2022 I think I spotted a bent footstep in the final close-up shots. If so, then that one didn't come through the experience completely unscathed after all! 1 Link to post Share on other sites More sharing options...
Moderators AY Mod Posted October 27, 2022 Moderators Share Posted October 27, 2022 OMG; we now have Dan Strains too! Dan; if you want to be taken seriously you'll have to stop being knowledgeable and factual you know. "Because we can." 😅 Still laughing when I got to the end. More importantly, you didn't tell us there were stickers to collect too - how many for a free coffee? 3 10 Link to post Share on other sites More sharing options...
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