souwest Posted March 13, 2015 Share Posted March 13, 2015 There is this bad attitude in business at the moment that when things go wrong: blame the customer. So organisations fail to deliver on their promises and they criticise their customers for complaining. Then they wonder why customers get really angry. So, is RMWeb now blaming its members for justifiably complaining about the current poor service by some manufacturers? 'Cos if you are.. There is an alternative business strategy I commend to all organisations: 'Fess up, say Sorry, put the Customer first, Communicate and keep them updated about the recovery plan. It keeps people happy. No, you're right. No chance at all...... But equally some customers expectations are unrealistic, and when it is suggested to them - toys out of cot - waaaaahhhh. Link to post Share on other sites More sharing options...
souwest Posted March 13, 2015 Share Posted March 13, 2015 Incredible the effect on people of a couple of days of sunshine. Bernard Sun - you'll get sunburn, it's the hole in the ozone layer - Nice today - we'll pay for it. Is that better? Link to post Share on other sites More sharing options...
RMweb Premium skipepsi Posted March 13, 2015 RMweb Premium Share Posted March 13, 2015 Would you like to do the we are all doomed scene? Link to post Share on other sites More sharing options...
RMweb Gold Colin_McLeod Posted March 13, 2015 RMweb Gold Share Posted March 13, 2015 Don't Panic. Don't Panic Link to post Share on other sites More sharing options...
RMweb Gold The Stationmaster Posted March 13, 2015 RMweb Gold Share Posted March 13, 2015 OK I am very bored now I will scuttle back to wheeltappers were I belong. Best to make sure it's still there before leaving Link to post Share on other sites More sharing options...
Andy Reichert Posted March 13, 2015 Share Posted March 13, 2015 Best to make sure it's still there before leaving It's been moved to "Buy and Sell". Link to post Share on other sites More sharing options...
Dr Gerbil-Fritters Posted March 13, 2015 Share Posted March 13, 2015 Well said that man. "The price isn't important; the enjoyment is!" Kev. That's just what I said to the nice young lady who offered me a personal dance lesson in a certain club in Phoenix. At least, I think it was a lesson. I got to sit down for it as I recall. Link to post Share on other sites More sharing options...
Andy Reichert Posted March 13, 2015 Share Posted March 13, 2015 That's just what I said to the nice young lady who offered me a personal dance lesson in a certain club in Phoenix. At least, I think it was a lesson. I got to sit down for it as I recall. That would be the (un)cover charge. Andy Link to post Share on other sites More sharing options...
RMweb Premium PhilJ W Posted March 13, 2015 RMweb Premium Share Posted March 13, 2015 This thread seems to be anything but negative now, amazing the effects of extraction of urine. Link to post Share on other sites More sharing options...
Ozexpatriate Posted March 14, 2015 Share Posted March 14, 2015 Perhaps it's Friday the 13th, but this is speaking to me today: "None of us is as dumb as all of us". There's some negativity from me. It's been a long week. Link to post Share on other sites More sharing options...
RMweb Premium 2ManySpams Posted March 14, 2015 RMweb Premium Share Posted March 14, 2015 I thought this was quite apt: http://www.despair.com/social-media-venn-diagram.html Link to post Share on other sites More sharing options...
AndrewC Posted March 14, 2015 Share Posted March 14, 2015 I thought this was quite apt: http://www.despair.com/social-media-venn-diagram.html Fantastic. Hang on a minute while I tweet it. Link to post Share on other sites More sharing options...
RMweb Gold Stubby47 Posted March 14, 2015 RMweb Gold Share Posted March 14, 2015 You have seen Andy Y's signature comment.... Link to post Share on other sites More sharing options...
RMweb Gold The Stationmaster Posted March 14, 2015 RMweb Gold Share Posted March 14, 2015 You have seen Andy Y's signature comment.... And that was my sole reason for joining Farcebook Link to post Share on other sites More sharing options...
RMweb Premium jjb1970 Posted March 14, 2015 RMweb Premium Share Posted March 14, 2015 There is a difference between constructive criticism and negativity, sometimes what starts as constructive criticism can change to negativity just because of the way threads develop. I'll admit I'm easily pleased when it comes to models (I'll admit to being happy with my Hornby 4VEP and GWR large tanks and speak highly of the Railroad A1....) but whilst I am happy to accept few models are perfect and happily buy models which I recognise as less than great I also do value informed, constructive criticism. That said sometimes I get a bit irritated when it goes from constructive criticism to just dismissing stuff which is really nowhere near as bad as some of the comment however it is a free world and it'd be intolerably dull and boring if everybody just agreed with each other all the time and often the threads with a lot of disagreement can be the most useful and informative. Speaking entirely at a personal level I have a job which entails a lot of awkward conversations (a part of my job is project recovery where I inherit disasters and have to try and put them right) and dealing with some very forceful characters such as Greek ship owners and other characters who are so infuriating as to make me understand why people resort to murder (I deal with a lot of political types in national maritime administrations) so I tend to just want to have fun with model trains and enjoy discussion rather than get into negativity, but that is just me. Link to post Share on other sites More sharing options...
Andy Reichert Posted March 14, 2015 Share Posted March 14, 2015 Perhaps the staff could work on discouraging name calling, as opposed to substance, in posting replies. One of the drawbacks to not having any negative buttons, is that such replies can only be voted up, and not down. Andy Link to post Share on other sites More sharing options...
Catkins Posted March 15, 2015 Share Posted March 15, 2015 I have a "default negativity" that seems to permeate everything in my life at the moment - it's called work! I try very hard to follow the concept of "If you can't say anything nice, then don't say anything at all", but I do occasionally find it hard to follow, and one of the reasons I come here is that thee are some very positive threads on here, but I have noticed that there is a general "negative" air forming on a lot of the threads here, some of those threads seem to be where the originator has lost their modelling momentum - I know I have, but other threads have become the school playground. The only thread that seems to be positive and upbeat is 'Things that make you :-) on Wheeltappers'. Maybe Wheeltappers should be placed at the top of the Forum Index!! Link to post Share on other sites More sharing options...
Ozexpatriate Posted March 15, 2015 Share Posted March 15, 2015 ... some people really do just seem to go on and on and on....etc when there is no real reason to do..... I think its like being arsy makes me happy syndrome Yes, "a bitching sailor is a happy sailor" (which I believe is a US Navy term). Patrick O'Brian used the term "sea lawyer" in his Aubrey/Maturin novels, a term Merriam-Webster calls "an argumentative captious sailor". It's an archetype that fits a lot of grumpy old men with a common cause for complaint pretty well. I see it in the workplace a lot. People need to vent frustrations to move on. It can be tiresome to listen to but it can help people get past things over which they have no control. Some people of course don't move on. Link to post Share on other sites More sharing options...
Ozexpatriate Posted March 15, 2015 Share Posted March 15, 2015 I thought this was quite apt: http://www.despair.com/social-media-venn-diagram.html I actually bought that for my son several years ago. He got lots of inquiries as to where he obtained it. Link to post Share on other sites More sharing options...
RMweb Premium jjb1970 Posted March 15, 2015 RMweb Premium Share Posted March 15, 2015 Sea lawyer is still used at sea, unfortunately they are not in short supply. Link to post Share on other sites More sharing options...
KCR Posted March 17, 2015 Share Posted March 17, 2015 I could be quite unbelievably negative about some things I see on here but the enjoyment is in seeing the largely positive and fun to watch contributions of the forum members flowing in and looking forward to reading them. Quite amazing how wound up some people can get over a little model train look out the window, there's families who can't afford to eat let alone model railways. bigger fish to fry. Link to post Share on other sites More sharing options...
Andy Reichert Posted March 17, 2015 Share Posted March 17, 2015 I could be quite unbelievably negative about some things I see on here but the enjoyment is in seeing the largely positive and fun to watch contributions of the forum members flowing in and looking forward to reading them. Quite amazing how wound up some people can get over a little model train look out the window, there's families who can't afford to eat let alone model railways. bigger fish to fry. There's something not quite right with that reasoning. It doesn't seem to be of any help to those starving. Andy Link to post Share on other sites More sharing options...
KCR Posted March 17, 2015 Share Posted March 17, 2015 There's something not quite right with that reasoning. It doesn't seem to be of any help to those starving. Andy First step to helping them at all is to open the curtains and look outside. How else do we know there is a problem at all? Now that we've noticed the problem lets get them starving families some train sets! (very very very poor taste joke) Link to post Share on other sites More sharing options...
Kenton Posted March 17, 2015 Share Posted March 17, 2015 look out the window, there's families who can't afford to eat let alone model railways. bigger fish to fry.Not from my window. And I have always held the belief that everything is relative. So as I have no relatives that are starving as the saying goes: It's all right Jack. I don't like fishing either. Link to post Share on other sites More sharing options...
Bernard Lamb Posted March 17, 2015 Share Posted March 17, 2015 I have a strange image in my head of several engineering wagons going round and round in a gigantic frying pan. Paying sufficient wages to enable the workers who build our model trains to escape from poverty will not go down too well with a largish number of folk on this forum. Bernard Link to post Share on other sites More sharing options...
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