Michael Hodgson Posted February 7 Share Posted February 7 It's clearly a clumsy process - give them time. I'm sure they'll sort out any errors they might make in reloading the data onto their own system. 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted February 7 RMweb Gold Share Posted February 7 by way of an update, we had issues with Shopify, who have recently changed their API, causing VAT issues on import. at the moment all non-UK orders have been imported and emailed to customers and we are working with Shopify support to resolve the issue so we can restore the UK based orders rest, assured, if you had an order placed with Hattons, we have it in hand 3 7 1 Link to post Share on other sites More sharing options...
RMweb Premium RichardT Posted February 7 RMweb Premium Share Posted February 7 (edited) On 06/02/2024 at 18:14, Chiltern Junction said: I don't recall Hattons releasing anything in N gauge but I could be wrong. Well…Hattons did intend to produce a N gauge LMS Beyer-Garratt. They never really put any promotional push behind it, and it faded from view at EOI stage but I don’t think it was ever formally cancelled…. I had EOIs in for two because they regularly made it to York, and may occasionally have gone further north I believe. (Evidence awaited.) Just sayin’ Accurascale. <cough> RichardT Edited February 7 by RichardT 1 Link to post Share on other sites More sharing options...
KDG Posted February 7 Share Posted February 7 21 hours ago, scottrains29 said: Will the later warwells now have the end deck extensions added, or could this improvement be done by accurascale for later batches? Hattons didn't show a sample of the later version so it wasn't clear if they were making this improvement or not. This. To me the Gloucester GPS bogies looked under-nourished too, almost HO scale. Link to post Share on other sites More sharing options...
JSpencer Posted February 7 Share Posted February 7 Never a boring moment at Accurascale. I can imagine them starting the year full of zest tackling the vast list of projects in hand, about to be delivered etc... When the news broke of Hattons shutting down. More work moving fast to save most of Hatton collectables range and getting everyones orders on board into their systems. You guys are real heroes! Well done. 👏 5 7 Link to post Share on other sites More sharing options...
Agent Cooper Posted February 7 Share Posted February 7 I assume the pre-order button on the Warwells will only appear once the existing pre-orders have been accounted for? Twiddling thumbs waiting for the LMS variant, can only click through the two BR variants at present. Quite a nice product portfolio building..... must can't resist ! Link to post Share on other sites More sharing options...
RMweb Gold McC Posted February 7 RMweb Gold Share Posted February 7 11 minutes ago, Agent Cooper said: I assume the pre-order button on the Warwells will only appear once the existing pre-orders have been accounted for? Twiddling thumbs waiting for the LMS variant, can only click through the two BR variants at present. Quite a nice product portfolio building..... must can't resist ! The preorder button will actually disappear when the available balance of stock threshold is met. Meaning the system reckons we are sold out. Good news though, the Shopify issue is resolved and all Uk orders will be imported tomorrow morning. Once that’s done and customers confirm their orders we will have a more accurate handle on balance of stock. Hope that helps. and the patience is appreciated 5 1 Link to post Share on other sites More sharing options...
The Evil Bus Driver Posted February 8 Share Posted February 8 I've just transferred my preorder of a 'Bluebell' so looking forward to that. Link to post Share on other sites More sharing options...
RMweb Gold MikeParkin65 Posted February 8 RMweb Gold Share Posted February 8 Happy to report my Hattons order for the AB has just been added to my AS account :) 1 Link to post Share on other sites More sharing options...
RMweb Gold JohnR Posted February 8 RMweb Gold Share Posted February 8 Just had notification of my pre-orders transferred across. 2 Link to post Share on other sites More sharing options...
RMweb Gold Ian Hargrave Posted February 8 RMweb Gold Share Posted February 8 1 hour ago, JohnR said: Just had notification of my pre-orders transferred across. Indeed,as have I. Link to post Share on other sites More sharing options...
Moderators AY Mod Posted February 8 Moderators Share Posted February 8 16 hours ago, McC said: Good news though, the Shopify issue is resolved and all Uk orders will be imported tomorrow morning. Happy to report that my (next) little green AB seems to have teleported through the wormhole successfully now; either that or it's created a parallel universe as it's still in the Widnes pre-orders. Just to ensure that there was no likelihood of being charged at that end due to any system issue I cancelled the order on the Hattons side (confirmation email received too) now I'm happy it's appeared on Accurascale's system. 1 1 1 1 Link to post Share on other sites More sharing options...
The Evil Bus Driver Posted February 8 Share Posted February 8 8 minutes ago, AY Mod said: Happy to report that my (next) little green AB seems to have teleported through the wormhole successfully now; either that or it's created a parallel universe as it's still in the Widnes pre-orders. Just to ensure that there was no likelihood of being charged at that end due to any system issue I cancelled the order on the Hattons side (confirmation email received too) now I'm happy it's appeared on Accurascale's system. I've done this. Can't trust these new fangled computer things, you know 1 2 Link to post Share on other sites More sharing options...
Karl Posted February 8 Share Posted February 8 All my preorders moved across now too. Seems to have been a smooth process for those of us with orders. So thanks Hattons and Accurascale! 2 1 Link to post Share on other sites More sharing options...
RMweb Premium 03060 Posted February 8 RMweb Premium Share Posted February 8 37 minutes ago, Karl said: All my preorders moved across now too. Seems to have been a smooth process for those of us with orders. So thanks Hattons and Accurascale! Likewise, I've also had confirmation emails that my pre-order is now in my Accurascale account. One final question though .... do I need to reply to the email to confirm to Accurascale that I still wish to proceed with the order ? I seem to remember something being mentioned about this otherwise the order will be deleted after 2 weeks. Regards, Ian 1 Link to post Share on other sites More sharing options...
RMweb Gold big jim Posted February 8 RMweb Gold Share Posted February 8 My preorder page is showing my 3 ex hattons supplied warwells but it now says payment due by 14th Feb, if I don’t pay by then will the order by cancelled, I’d like to wait until after payday at the end of the month if possible also the price is now showing as £75, does the ‘3 wagon or more’ discount apply to these or just those ordered direct from accurascale? Link to post Share on other sites More sharing options...
BVMR21 Posted February 8 Share Posted February 8 On 06/02/2024 at 23:24, Nova Scotian said: Perhaps an Andrew Barclay 0-6-0ST would be a good follow-up model :) Would be good to see!!! 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted February 8 RMweb Gold Share Posted February 8 For those with imported preorders you can use the account area to cancel them if you no longer wish to proceed otherwise payment is not due until they are in stock. Hope that helps! Some have also queried the small price increase however factor the 3% back in points and free postage and the actual change is only around a fiver. Hope that helps too! 1 2 Link to post Share on other sites More sharing options...
johnd Posted February 8 Share Posted February 8 17 minutes ago, big jim said: My preorder page is showing my 3 ex hattons supplied warwells but it now says payment due by 14th Feb, if I don’t pay by then will the order by cancelled, I’d like to wait until after payday at the end of the month if possible also the price is now showing as £75, does the ‘3 wagon or more’ discount apply to these or just those ordered direct from accurascale? Jim a similar thing has happened with the Barclays , accurasale say that monies will be taken in line with the original Hattons policy ( ie when the model is ready for despatch) but there website says May 8th , have quired this either them and was told the monies would be due when the model is ready for dispatch. If seems they are having IT problems to me. Nay be worth contacting them to clarify Link to post Share on other sites More sharing options...
RMweb Gold Gilbert Posted February 8 RMweb Gold Share Posted February 8 8 hours ago, MikeParkin65 said: Happy to report my Hattons order for the AB has just been added to my AS account :) Me too...all very easy.. Chris H 2 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted February 8 RMweb Gold Share Posted February 8 4 hours ago, johnd said: Jim a similar thing has happened with the Barclays , accurasale say that monies will be taken in line with the original Hattons policy ( ie when the model is ready for despatch) but there website says May 8th , have quired this either them and was told the monies would be due when the model is ready for dispatch. If seems they are having IT problems to me. Nay be worth contacting them to clarify No need to contact. The system just assigns a due date but the invoice is not payable until the goods come in. We will be in touch in ample time when payment is due. We would just ask that if you do not wish to go ahead you cancel the order in your account area. There is no need to make updates or add payment details in the mean time and you can edit the shipping address any time in your account area before shipping. Any specific questions beyond that do please reach out to us. https://www.accurascale.com/en-eu/pages/contact 1 1 Link to post Share on other sites More sharing options...
Mr chapman Posted February 8 Share Posted February 8 My pair have moved over successfully, hassle free. Are the production quantities changing? Some previously sold out models are showing still available to preorder. Link to post Share on other sites More sharing options...
Nova Scotian Posted February 8 Share Posted February 8 Still waiting for my order to carry across, but possible that Canadian address is more complicated, or they've not got to me yet. I also have my billing address (Canada) and delivery address (UK family) - which can be confusing, especially for VAT. Not worried yet - and the question I had for Accurascale was answered really quickly, and was friendly. 1 Link to post Share on other sites More sharing options...
RMweb Gold McC Posted February 8 RMweb Gold Share Posted February 8 17 minutes ago, Mr chapman said: My pair have moved over successfully, hassle free. Are the production quantities changing? Some previously sold out models are showing still available to preorder. As production for the AB and P had not commenced we can allocate some of our own capacity to ensure we can fulfill orders based on demand. Hth! 1 1 Link to post Share on other sites More sharing options...
RMweb Premium 03060 Posted February 8 RMweb Premium Share Posted February 8 Thanks for the reply @McC , I certainly won't be cancelling and now that I've opened an Accurascale account I can get on and pre-order some Pannier tanks for another project when I work out which ones I'd like. Regards, Ian. 1 Link to post Share on other sites More sharing options...
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